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Terms and Conditions

Hand Made Disclaimer

 All of our products at Rakau are individually hand made and hand crafted, they are one of a kind creations and not factory manufactured. As a result products will have subtle variations from one piece to the next, caused by variations in the wood as well as the hand crafting.

The images, descriptions and measurements you will find on our site have been used to best portray the products we sell. We must advise that the information due to the nature of our products can not be 100% accurate.

We like to celebrate the unique nature of each and every single product we sell. As well as the desirability that goes with the knowledge that you are buying a one off, hand crafted item. However if you do have any questions or queries regarding this please feel free to get in touch with us.

New Zealand Statutory Compliance: If for any reason our products are faulty or not up to standard we will endeavour to resolve the issue and replace/repair the product as per our obligations under the Consumer Guarantees Act 1993. 

Health & Safety: We aim to make our products as safe as possible however, please note that none of our products are designed for teething purposes. Please supervise use of products appropriately.

Pricing & Product availability: We aim to have reasonable prices on all our products however we reserve the right to make changes to our prices at any time. Products already ordered will not be affected by any price changes. All products on our website are in NZD.

Christmas Promotion: 2020 christmas promotion / promo code: xmas2020 will be valid from 1st September 2020 to 30th September 2020 only. Delivery for these orders are between 1st and 11th December 2020